This individual acts as the technical bridge between the engineering team, internal product development and customers. This role focuses on translating customer requirements into practical solutions using SCD.USA and Quantum Imaging products and systems. The role requires both deep technical understanding of imaging systems and excellent communication skills to support pre-sale engagements, system demonstrations and post-sales technical support.
Responsibilities
Technical Customer Engagement
- Work directly with customers to gather application requirements and define system performance goals.
- Conduct technical presentations, system demonstrations and product evaluations tailored to customer needs.
- Provide technical expertise during the sales cycle to support proposals, proofs of concept and product validation.
Solution Development & Support
- Analyze and diagnose customer application challenges and propose appropriate hardware and software solutions.
- Configure, integrate and test imaging and sensor systems to meet customer application specifications.
- Document technical requirements, test results and solution recommendations.
- Assist configuring imaging parameters, optimizing system settings and troubleshooting product issues.
Cross-Functional Collaboration
- Partner with R&D and product engineering teams to communicate customer feedback and influence product improvements.
- Support product development of application-specific tools, scripts or documentation to enhance solution delivery.
- Work with manufacturing and quality assurance teams on special build requirements, custom configurations or performance testing.
Documentation and Training
- Develop application notes, white papers, user guides, and training materials for internal teams and customers.
- Conduct training sessions for sales, support and customer end-users on product application and best practices.
Job Requirements
- Bachelor’s degree in Electrical Engineering, Optical Engineering, Physics, Computer Engineering, or a related technical discipline.
- 3+ years’ experience in applications engineering, systems integration, or technical customer-facing roles — preferably in imaging, sensors, infrared, or related technologies.
- Strong understanding of imaging/sensor systems, electronics, optics, and signal processing.
- Experience with system configuration, instrument control, and troubleshooting.
- Excellent verbal and written communication skills with the ability to present complex technical concepts clearly to technical and non-technical audiences.
- Ability to manage multiple projects and deadlines in a dynamic environment.
- Travel is 25% – 30%
Preferred Skills
- Hands-on experience with infrared (IR), SWIR, NIR, or related imaging technologies.
- Proficiency in scripting (e.g., Python, MATLAB) for data analysis and automation.
- Familiarity with detector performance metrics and test / measurement tools.
- Experience supporting DoD, defense, or government programs.
- Willingness to travel (customer sites, trade shows, demos).
What Success Looks Like
You will be successful if you can:
- Build strong relationships with technical buyers and decision-makers.
- Translate customer needs into actionable engineering solutions.
- Deliver compelling product demonstrations that align with real-world use cases.
- Be a trusted technical advisor internally and externally.
At SCD USA & Quantum Imaging, your work as an Application Engineer will help customers solve critical imaging challenges in defense, security, industrial processes, and scientific applications — expanding the reach of advanced sensing technologies developed by the company